Privacy Policy

ONE LLC respects client privacy and limits personal information sharing to what is needed to provide services, process payments, maintain records, support filings, operate our websites, and comply with legal obligations. This policy explains how ONE LLC ("we," "us," or "our") collects, uses, stores, and discloses personal information in connection with our websites, service requests, filings, support communications, and related administrative services.

We are committed to protecting your privacy. By using our services, submitting information, requesting filings, communicating with us, or signing documents through a ONE LLC workflow, you agree to this policy and our Terms of Service.

We collect various types of information to provide and improve our services, including:

• Identifying Information: Name, address, phone number, email address, banking details, credit/debit card numbers, Federal Tax ID, account numbers, IP address, and other online identifiers.
• Business Information: Legal entity name, business entity type, filing details, registered agent information, beneficial ownership or management information when provided for a service, officers, directors, managers, members, communication contacts, purchased services, and purchase history.
• Internet Information: Browser type, browsing history, search history, device information, interactions with our websites or platforms, browser settings, operating systems, referring/exit pages, and clickstream data.
• Communications: Records of email exchanges and written communications with our team.

• Directly from You: Through forms, emails, service requests, electronic signing workflows, payment processes, support communications, and website interactions.
• Related Entities: From other parties, such as members or managers of LLCs formed through our services.
• Service Providers: From entities we contract with to fulfill business needs.
• Public Records: From public sources, including government and state records.

• Provide Services: To communicate with you, process transactions, complete filings, prepare documents, coordinate registered agent or address support, provide client support, and fulfill service obligations.
• Compliance: To meet regulatory requirements, respond to legal requests, and maintain required records.
• Analytics: To analyze website and platform usage, detect fraud, and improve our services.

Our websites may use cookies or similar technologies to support basic website functionality, improve user experience, understand site usage, and help detect abuse or fraud. Most web browsers accept cookies by default, but you can modify your browser settings to decline them. Disabling cookies may affect certain features of our services. We also use web beacons to monitor referrals and manage website content.

If you provide a mobile phone number or use SMS-based verification, signing, or notification features, we may collect and process your phone number, opt-in status, message delivery status, timestamps, carrier-related metadata, and related support records.

We use this information to provide account verification, one-time passcodes, file signing notifications, order and service updates, fraud prevention, security controls, and customer support. We do not sell mobile numbers or SMS opt-in data. SMS consent information is not shared with third parties for their independent marketing purposes.

We share your information only as necessary to provide our services and comply with legal requirements:

• Service Providers: Agents, filing partners, payment processors, technology providers, registered agent providers, and other third parties that perform functions on our behalf may receive information needed to provide the requested services. Where appropriate, they are expected to protect the confidentiality of that information.
• Legal Requirements: Information may be disclosed in response to subpoenas, legal requests, court orders, or other legal processes.

• Storage: Information is stored in secure environments not accessible to the public.
• Verification: We request proof of identity before disclosing personal information and verify client identity before processing sensitive transactions.

While we strive to protect your personal information, no data transmission over the Internet can be guaranteed to be 100% secure. We regularly review and update our security procedures.

We retain your personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Some information may be maintained in our archives even after removal from our active systems.

Under CCPA, CPRA, and TDPSA, you may have the right to review personal information we hold about you, opt out of data sales, request deletion of your information, and receive equal treatment when exercising these rights. We do not sell or share your information for targeted advertising purposes. To exercise your rights, please contact us using the information below. Verification of identity is required.

The Corporate Transparency Act may require the reporting of beneficial owners' names, addresses, and photographic identification to FinCEN. We assist clients with this process as part of our formation and compliance services where applicable.

If you are located outside the United States, please be aware that your personal information will be transferred to and processed in the USA. Our services are operated from the United States, and the information you submit will be handled in accordance with this Privacy Policy and applicable U.S. laws, which may differ from the laws of your country.

This Privacy Policy is governed by the laws of the State of South Dakota. Any legal actions arising under this policy must be filed in the appropriate courts of South Dakota. If any provision of this policy is found to be unenforceable, the remainder of the policy remains in full effect.

For privacy-related inquiries or to exercise your rights, please contact us: